Data Privacy Policy

Introduction

infovionex SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website infovionex.world, use our services, or interact with us in any capacity.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Avenue de la Gare 80, 4791 Differdange, Luxembourg.

Data Collection

The data we collect includes personal information that you voluntarily provide to us when you register for our services, contact us through our website, subscribe to our communications, or otherwise interact with our platform. We collect the following types of personal data:

• Contact Information: Name, email address, telephone number, postal address
• Business Information: Company name, job title, industry sector, business requirements
• Technical Information: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on our website, click patterns, referral sources
• Communication Records: Correspondence with our support team, consultation notes, service requests

Data Usage

We use your personal data for legitimate business purposes and only as necessary to provide our services. Here's how we use your information:

• Service Delivery: To provide, maintain, and improve our digital ordering and analytics platforms
• Customer Support: To respond to your enquiries, provide technical assistance, and resolve issues
• Business Communication: To send service updates, security alerts, and administrative messages
• Marketing: To send promotional materials and industry insights (with your consent)
• Analytics: To understand how our services are used and to improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and delivering our services
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: When you have given explicit consent for specific sharing purposes

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Your Rights

Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request information about the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided below.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Generally, we retain customer data for the duration of our business relationship and for up to seven years thereafter for legal and regulatory compliance purposes. Marketing data is retained until you withdraw consent or for a maximum of three years from last engagement.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately, and we will take steps to remove such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data in accordance with applicable laws.